Return Policy


At The Natural your complete satisfaction is 100% guaranteed. If for any reason you are not happy with an item you purchased from us, you may return it for a full refund (less any shipping fees). No questions asked.

How Will I Be Credited?

  • 30 Days - Simply send back the items you wish to return within 30 days of receipt and a credit will be issued to your credit card or PayPal account. Please allow up to 7 days after we receive the item back for the credit to appear.

  • 31-90 Days - Items returned after 31 days will be given store credit.

How Do I Request a Return?

To request a return please contact our customer service team via our contact us page or by calling our toll free number 800-921-4271. We are available Monday-Friday 9AM-5PM ET. The address to ship your returns to is below.

The Natural
175 Pinelawn Rd, Suite 210
Melville, NY 11747
Attn: Returns

Please make sure to include your order number inside of the package when shipping items back to us so we can properly credit you.